Refund Policy

Nature of the product

Lifetime access is a one-time purchase of digital content that becomes available as soon as access is activated. A pending manual-payment request may be cancelled before access is activated. Once access has been activated, no voluntary change-of-mind refund is offered, except where applicable law requires it.

When a refund may be approved

• —A duplicate payment for the same product.
• —A verified unauthorized transaction.
• —Payment received but lifetime access was not granted.
• —A persistent platform-side technical failure that prevents access and could not be resolved after a reasonable troubleshooting opportunity.
• —Any case where a refund is legally required.

Time limit

Submit the request within 30 calendar days of the payment, or of becoming aware of the problem, unless applicable law provides a longer period.

How to submit a request

Requests are submitted through the authenticated account dashboard, or through the refund channel below once it is configured.

support@jeelzad.com

Information required

• —The account email address.
• —The order or transfer reference.
• —Payment method, amount, and payment date.
• —The reason for the request, with supporting evidence where relevant.

Processing and amount

• —Approved refunds are initiated within 5 to 10 business days.
• —We refund the full amount we actually received, without deducting our own fee.
• —Fees or exchange-rate losses retained by banks, wallets, exchange houses, or payment providers may not be recoverable.
• —An approved refund immediately revokes lifetime access.

What does not create a refund right

• —Deleting the account.
• —Not using the service.
• —Dissatisfaction with an individual story.
• —A later change of mind.
• —Suspension for proven abuse.

Underpayment and overpayment

• —For an underpayment, access stays pending until the remaining balance is received, or the amount received is refunded if the user cancels.
• —For an overpayment, no store credit is created; the verified excess is returned through the same method where technically and legally possible.

Equal authority

The Arabic and English versions of this policy have equal authority.